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Administration

Pinnacle Family Health's administrative staff is dedicated to creating an affirming and inclusive environment for our patients as well as our employees.

Chief Operations Officer

Rusty Chambless, MA, MBA

Rusty is a native of Chatham, LA and has been a part of the health center's family since September 2015

Chief Clinical Officer

David Culp, APRN, FNP-C, AAHIVS

David has been part of the health center’s team since September 2018

Director of Billing and Credentialing

Victoria Elliott

Victoria is a native of Warwick, New York and joined our health center team in February 2023

Chief Financial Officer

Nancy Head

Nancy is a native of Monroe and has been a part of our health center's family since July of 2015

Director of Ryan White Support Services

Toni McFarland

Toni has been with the health center since 2003 and is now as the Director of Ryan White Support Services.

Director of Behavioral Health

Amanda Norris, PhD

Amanda is originally from Oxford, Ohio, where she earned her bachelor's degree in psychology in 2003

Director of Information Technology

Gary Owens

With more than 25 years of IT experience, Gary brings his decades of experience to Pinnacle Family Health.

Director of Quality Improvement

Logan Thompson

Logan has a passion for helping others and believes every person deserves excellent medical care.

Chief Executive Officer

Mark L. Windham

Mark has been part of our health center’s family since April 2016 and has a passion for providing care for all.

Director of Human Resources

Lamont Windom

Lamont Windom is Director of Human Resources at Pinnacle Family Health and an asset to our team.

Patient Access Associate

Elizabeth Collins

With 9 years of customer service experience, Liz brings a positive energy and her magnetic spirit to patients.

Custodian

Crystal Colston

Crystal Colston provides the vital work of maintaining a pristine and clean environment as a custodian.

Accounting & Purchasing Coordinator

John Creasy

John has been part of the health center's family since 2022 and is proud to be a part of the Pinnacle team.

Billing Specialist

Alicia Hardyway

Alicia is originally from Vicksburg, Mississippi, and moved to the Monroe area to attend the University of Louisiana at Monroe where she graduated with a B.S. in Kinesiology.

Patient Access Associate

Deja Johnson

With over 15 years of customer service experience, Deja is proud to be a part of the Pinnacle team!

Executive Assistant to the CEO

Tiffany Johnson

Tiffany was born and raised in Vicksburg, Mississippi and joined our health center family in January of 2020

Patient Access Associate

Chalsea Little

Chalsea has over 20 years of experience in the healthcare field since graduating from Louisiana Tech University.

Ancillary Services Coordinator

Yvetta Mazzanti

Yvetta, a native of Lake Village, Arkansas joined our health center family as Ancillary Services Coordinator in July 2023.

Comptroller

Jeff Stockstill, CPA

Jeff brings decades of experience to Pinnacle and a passion for providing support to our patients and clients.

Social Media Coordinator

Mykel Trent

Mykel is originally from Winnsboro, Louisiana and joined our team in December 2020

Accounting Clerk

Kim Whitaker

With over 20 years of accounting experience, Kimberly dedicates her expertise to Pinnacle.

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CONNECT WITH US

101 Crosley Street
West Monroe, LA 71291
(318) 325-1092 | (800) 286-1092

HOURS OF OPERATION

Monday – Friday
8:00 a.m. until 6:00 p.m.

We Make Quality Healthcare Affordable And Accessible

Our Sliding Fee Discount Program ensures that cost is never a barrier to quality care. Based on household size and income, this program offers reduced fees for medical, dental, and behavioral health services—so everyone can access the care they need. Whether you’re uninsured, underinsured, or facing financial challenges, our goal is to keep healthcare affordable and comprehensive for all members of our community. We believe good health should be within reach for everyone—because healthier individuals build stronger, thriving communities.

HRSA HRSA Access HRSA Advancing HRSA Health HRSA Leader Compliance Certification NHSC